.png)
We will assist you with selecting the correct licenses for your firm, and procture and manage the licnese for you.
We have out of the box conditional access policies tailored for RIA firms. We collaborate with you to tune in the fine details. These cover some of the most common threats like brute force logins from other countries, email forwarding, and multi factor authentication.
Full management of your AD environment and devices in intune. Auto-pilot will be setup so onboarding new user will be simplified.
.png)
Our typical response to tickets is 15 minuites. Our service level agreement is 1 hour for email, and immediate isupport is vailable by calling
Direct end user support. Call email or teams us to work with a technician to quickly resolve your issues.
All tickets are tracked and categorized to show trend data and ares of opportunity.
Answers to questions you might have about Hive IT Solutions
Hive IT is a Managed Security Service Provider (MSSP); which means we have curated a package of asset and account protection tools to help you be compliant with your cybersecurity program. We can dial in the right support for all facets of your IT management, reducing vendors and streamlining processes.
Hive IT Solutions is the ideal partner for Registered Investment Advisors. We have designed our solution to fit the space. Our team has been supporting RIAs for more than 8 years and we have dedicated our practice at Hive to serving the industry.
Hive IT does not host your data, we subscribe to a methodology called data minimization which means we maintain the minimum amount of data required to achieve our business objective. As part of our business processes we may have access to confidential client data and we have strict protocols to protect this access.
We do partner with various top-notch solution providers who have been throughly vetted for data hosting and service security. Our top partners are Microsoft, N-Able, Sentinel One, Adlumin, Keeper, Nord, and Iron Scales. While we may adjust our partner list, we will never lower our standard of excellence when choosing a partner.
At Hive we assign a service consultant to your firm that you can reach out to at any point for questions. You will also have a standing meeting time with your consultant for proatvie support and to cover things like reporting, IT strategy and open items.
We back up our consultants with a service desk team who is cross-trained to provide assistance to any account. End users should use the service desk for the best process management and SLA.
Hive IT Solutions is built for a non-technical manager. We have taken the guess work out of finding the right security tools, that are fully integrated into our service and reporting platforms so that we can easily respond to any issue as it arrises. With our dedicated consultant approach, you will have a guide with you to explain and help make sense of the sophisticated soltuions we designed.
