We believe innovation happens when you break away from the usual. Instead of providing incomplete solutions to give the client the illusion of choice, we have standardized our solution to cover the IT Security needs of the firm end-to-end. Our simplified IT processes supports the RIA from startup into growth and expansion. Real progress starts with thinking differently.
Standardized processes ensures high quality service delivery and management. The Consultant team has crystal clear expectations of how to achieve service excellence. Efficiency is optimizd allowing us to keep prices in budget even for high level services.
A customer-centric approach focuses on understanding and meeting the unique needs of each customer, ensuring that every interaction adds value and builds trust. By aligning products, services, and strategies around the customer experience, businesses can foster loyalty ,satisfaction, and long-term success.
Integrity to us means doing the right thing even when no one is watching, guided by honesty, ethics, and strong moral principles. It builds trust, fosters accountability, and forms the foundation of lasting relationships in both business and life.
Consistently delivering high-quality, reliable, and customer-focused service that exceeds expectations. It involves a commitment to continuous improvement, attention to detail, and creating positive, memorable experiences for clients at every touchpoint.
We are committed to being open, honest, and clear in all communications, fostering trust with customers, employees, and stakeholders. It encourages accountability and strengthens relationships by ensuring that decisions and actions are visible and understandable.
Our consultants are meticulous and uphold the highest standards of quality. With deep industry expertise and an exceptional talent pool, our team consistently delivers results that set us apart.
Answers to questions you might have about Hive IT Solutions
Hive IT is a Managed Security Service Provider (MSSP); which means we have curated a package of asset and account protection tools to help you be compliant with your cybersecurity program. We can dial in the right support for all facets of your IT management, reducing vendors and streamlining processes.
Hive IT Solutions is the ideal partner for Registered Investment Advisors. We have designed our solution to fit the space. Our team has been supporting RIAs for more than 8 years and we have dedicated our practice at Hive to serving the industry.
Hive IT does not host your data, we subscribe to a methodology called data minimization which means we maintain the minimum amount of data required to achieve our business objective. As part of our business processes we may have access to confidential client data and we have strict protocols to protect this access.
We do partner with various top-notch solution providers who have been throughly vetted for data hosting and service security. Our top partners are Microsoft, N-Able, Sentinel One, Adlumin, Keeper, Nord, and Iron Scales. While we may adjust our partner list, we will never lower our standard of excellence when choosing a partner.
At Hive we assign a service consultant to your firm that you can reach out to at any point for questions. You will also have a standing meeting time with your consultant for proatvie support and to cover things like reporting, IT strategy and open items.
We back up our consultants with a service desk team who is cross-trained to provide assistance to any account. End users should use the service desk for the best process management and SLA.
Hive IT Solutions is built for a non-technical manager. We have taken the guess work out of finding the right security tools, that are fully integrated into our service and reporting platforms so that we can easily respond to any issue as it arrises. With our dedicated consultant approach, you will have a guide with you to explain and help make sense of the sophisticated soltuions we designed.
